1-Year Warranty Policy

1-Year Warranty Policy

This page is specifically for products that are stated to have a 1-year warranty. Otherwise, please visit our regular Returns and Exchanges policy page here: https://merchbargains.com/policies/refund-policy

1. The 1-year warranty is only for the main product. The warranty period of product accessories (such as chargers) is 30 days.

2. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and
is not covered by our warranties.

3. If you have damaged/misused the item(s), the product's warranty is immediately rendered void. No compensation is available in such cases.
However, you are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.

The customer voids the warranty if they:

- Flash the firmware of a device or root a device
- Open the body in an attempt to fix the device
- Modify, remove, customize, or swap parts of the product
- Use the device in a way that it is not originally intended for
- Continue to use the item once a fault occurs and causes more damage

Returns Processing

If you have any after-sales issues, please contact us directly for a solution according to your case. We will confirm whether you need to return the item and to which address you may return it to. For returns, you will be given an RMA number and an address to return the item to. Items returns without first obtaining an RMA number may not be accepted.

How to request warranty (return, repair, and refund) and notes:

If your item has an issue, please contact us here or email us at: support@merchbargains.com

Please carefully follow our warranty process to minimize any delays:

1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.

IMPORTANT NOTES:

1. You need to provide a clear photo or video showing the product problem/order/SKU number. Photos/videos should ideally be clear and focused,
taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s).

2. Customers must Contact Us before returning an item. Returned items without Return Merchandise Authorization (RMA) will not be accepted.

For incomplete warranty requests, Merch Bargains reserves the right to refuse any compensation. If the customer has returned the package without prior authorization (RMA Form), sends to the wrong address, returns an incorrect item, or submits an empty package, Merch Bargains reserves the right to refuse
any compensation.

3. For No Reason Return within 30 days, customers need to ensure that the product package is intact and all accessories are complete and unused.

4. Customers must return the item by the shipping method specified by Merch Bargains with a valid tracking number. Usually registered mail is required.

5. All returns will be checked by the technical team upon arrival. If the returned product cannot be repaired, Merch Bargains will be happy to work with
you on an alternative solution.

The following section describes the processing time required upon receiving your returned item:

For exchanges, the processing time for the exchanged item will be between 6-8 business days upon receiving your item back and depending on stock availability.

For refunds, the processing time for us to proceed with the refund will be between 5-7 business days upon receiving your returned item.

After we process your refund, the time it takes to show in your account depends on the payment method (processing time by your credit company, Paypal, etc.)

For Repairs, the duration depends on item and manufacturer's spare parts inventory.

Contact Us: https://merchbargains.com/pages/contact-us